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Artotel Wanderlust

ARTOTEL GROUP'S COMMITMENT TO PROTECTING PRIVACY

We value you as a customer and strive to provide exceptional experiences at all of our expansive locations. Your satisfaction and trust in Artotel are paramount. To demonstrate our commitment to meeting your expectations, we have implemented a comprehensive privacy policy to safeguard your personal information. This policy details how Artotel Group uses your data.

 

SCOPE OF APPLICATION

Artotel Group encompasses:

  • The parent company of Artotel Group, situated at Jalan Bunga Mawar No. 42, Cipete Selatan, Cilandak, South Jakarta, Indonesia.
  1. Its subsidiaries that are involved in the hotel business of Artotel Group.
  2. Hotels operated under Artotel Group, including Artotel, Dafam, Maxone, Rooms Inc, and Kyriad. This list of brands is constantly updated and can be viewed on artotelgroup.com.

Artotel Group encompasses the parent company, its subsidiaries, and various hotels like Artotel, Dafam, Maxone, Rooms Inc, and Kyriad. However, the hotel you booked might operate under a management agreement with Artotel Group, meaning they are not directly owned by the company.

 

Therefore, when staying at such a hotel, your personal data will be handled by both Artotel Group and the individual hotel. They act as independent data controllers, each with their own specific purposes for processing your information. Artotel Group will utilize your data through their booking system to arrange your stay and share it with relevant hotel parties. The hotel will process your data for various purposes related to your stay, including invoicing, payment, marketing, guest placement, and legal compliance.

We at Artotel Group have shared these data protection principles with all hotels operating under our brand, including those owned by independent parties. We are committed to ensuring that all hotels comply with data protection laws and these specific regulations when handling your personal information.

 

DATA PRIVACY

We at Artotel Group take data privacy seriously and are committed to protecting your personal information. We adhere to applicable regulations, particularly the Personal Data Protection Regulation in Indonesia. Here's how we ensure the responsible handling of your data:

  • Transparency: We clearly explain why we need your data and how it will be used.
  • Lawful Basis: We only collect and use your data with your consent, to fulfill contractual obligations, comply with legal requirements, or pursue legitimate interests that don't conflict with your privacy rights.
  • Data Minimization: We only collect and retain the minimum amount of data necessary for identified purposes.
  • Data Security: We maintain robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
  • Data Retention: We only store your data for as long as necessary for the intended purpose or as required by law.
  • Your Rights: You have the right to access, rectify, erase, and object to the processing of your personal data. We facilitate exercising these rights.
  • Third-Party Sharing: If we share your data with any third party, we ensure they have appropriate safeguards in place.
  • Data Transfer: If your data is transferred outside Indonesia, we ensure it benefits from legal protections.
  • Data Breach Notification: In the event of a data breach, we will promptly notify the relevant authorities and affected individuals.

 

THE PERSONAL DATA COLLECTED

To ensure a smooth stay and personalize your experience, Artotel Group may collect the following information from you and any accompanying guests:

  • Contact details: Name, phone number, and email address.
  • Personal details: Date of birth and nationality.
  • Children's information: First name, date of birth, and age (if applicable).
  • Payment information: Credit card details for reservations and transactions (securely stored).
  • Identification details: Information from government-issued IDs like passports or driver's licenses (collected when required by law).
  • Loyalty program details: Membership numbers and activity information from Artotel Group programs or partnered programs (e.g., airlines).
  • Stay details: Arrival and departure dates.
  • Preferences: Room preferences (smoking/non-smoking, floor, bed type, etc.), interests (sports, culture, food & beverage, etc.), and preferred newspaper/magazine (if applicable).
  • Feedback: Questions and comments provided during or after your stay.
  • Technical data: Information generated by your use of our website and apps (e.g., location data for specific features).

This information helps us fulfill your booking, personalize your stay, and improve our services. We prioritize secure storage of sensitive data 

 

WHEN WAS YOUR PERSONAL DATA COLLECTED?

During your stay:

  • Reservations: Booking a room, checking in, and paying for your stay.
  • Hotel services: Utilizing hotel services like restaurants, bars, and any on-site activities.
  • Guest interactions: Providing feedback, submitting inquiries, or raising any concerns during your stay.

Through your engagement:

  • Loyalty programs: Signing up for Artotel Group's loyalty program or participating in partner programs.
  • Marketing activities: Participating in surveys, online games, or subscribing to our newsletter for offers and promotions.

From third parties:

  • Travel partners: Receiving your information from collaborating tour operators or online travel agents when you book through them.

While using our online platforms:

  • Website activity: Visiting our website and filling out forms to book, make inquiries, or access information.

We collect this information to streamline your hotel experience, personalize your stay, and offer various services. We strive for transparency and only gather data necessary for these purposes.

 

PURPOSES FOR WHICH WE COLLECT YOUR DATA

Artotel Group may collect user data to develop or enhance the products or services they offer. This may involve analyzing user trends, user feedback, or user preferences to guide the development of more suitable products or services, including but not limited to the following:

    • To manage room reservations and accommodation requests, especially for the creation of proof of payment;
    • To manage the booking period, such as access to rooms and use of hotel services;
    • To manage Artotel Group relationships with customers during and after stays;
    • As an effort to improve hotel services;
    • As an effort to improve Artotel Group services;
  • To improve the security of the use of Artotel Group websites, applications and services;
    • As internal data on customers who behave inappropriately during their stay at the hotel;
    • To secure payments to minimize fraud;
    • For a database that can be used to search for people staying at Artotel Group hotels in the event of serious events that impact the hotel such as natural disasters;
  • As an effort to comply with applicable laws and regulations.


THIRD PARTY ACCESS TO YOUR PERSONAL DATA

Specifically, information concerning your stays, preferences, satisfaction, and, if applicable, your membership in loyalty programs is shared among the hotels operating under the Artotel Group brands. This sharing aims to enhance service quality and your overall experience across these hotels. Artotel Group and these hotels jointly process this data to fulfill this legitimate interest, ensuring the protection of your rights and freedoms. Detailed privacy protection clauses outline the obligations and responsibilities of both Artotel Group and these hotels in this regard. Furthermore, your information may be accessed by authorized personnel within the Artotel Group. This includes individuals working in:

  • Hotel operations: Staff directly involved in your stay, such as front desk and housekeeping teams.
  • Reservations: Personnel handling room bookings and inquiries.
  • Information technology: Teams responsible for maintaining and securing our systems.
  • Partnerships: Authorized individuals from partnering companies, when necessary for specific programs or services.
  • Medical and legal services: Professionals involved in addressing medical needs or legal matters during your stay, as required.

Access to your data is granted only to authorized personnel who require it to fulfill their specific duties and responsibilities within Artotel Group.

 

DATA SECURITY

Artotel Group implements robust technical measures to safeguard your personal data. These measures align with the requirements of the Indonesian Personal Data Protection Act, specifically Article 16(2)(e), which mandates securing personal data against unauthorized access, disclosure, alteration, misuse, destruction, or loss.

 

COOKIE

Artotel Group uses cookies and other tracking technologies on the website. To find out how these trackers are used and how they are configured, you can view our policy by using the "Cookies" link at the bottom of our web page.

 

YOUR RIGHTS

You have the right to access and request information about your personal data collected by Artotel Group, as stipulated by the Indonesian Personal Data Protection Act. You also have the right to request corrections, deletions, or restrictions on the processing of your personal data. You can also object to the sharing of your stay-related data, preferences, and satisfaction among hotels operating under the Artotel Group brand. However, we reserve the right to refuse your requests for access, correction, or deletion of some or all of your personal data under applicable regulations. This includes situations where the personal data may contain references to others or where the requests are deemed irrelevant, frivolous, or suspected of being associated with violations of terms and conditions or legal violations. According to applicable regulations, we have the right to impose administrative fees for any access and/or correction requests.

 

UPDATES

We reserve the right to update these terms periodically. We recommend checking them regularly if you plan to make a reservation at any of our hotels.